Quality Research Paper Example | Topics and Well Written Essays - 1750 words - 1

Quality - Research Paper Example The report discusses the quality of something related to business that has fitness for purpose. Quality can be conditional, perpetual or subjective with respect to different businesses and different people. The concept quality is seen differently by different people and different businesses. Quality is also judged differently by different departments within the businesses (Reeves & Bednar, 1994). Quality is judged differently by customers of the business so the business also has to look at the customer’s perspective of perceiving quality. Like we can say the quality for the producer of the products is differently perceived and is measured based on the conformance of quality or may also be judged based on the degree to which the service or product has been produced in a correct way (Lee, Strong, Kahn & Wang, 2002). The report further dwells on the analysis of the term quality within the context of five aspects and has a conclusion based on the overall analysis. In this competitive business world the term quality in terms of business can be defined as meeting the expectations and needs of the customers and consumers of the service and products. Quality in business is the relation between the business, its product and customer. Through continuous assessment, analysis and by meeting all needs of customer, process, business and its employees, this relation is maintained. Quality may include several aspects in business terms but there is no specific definition in which quality can be defined. The term business is dynamic and cannot be summarized in single area of working (Huxtable, 1994). Quality in business can be defined in various ways. One way is to define quality in terms of the relationship which business shares with its product and customers. The other way of defining quality in terms of business can be through customer’s perception of how they value the product. The human factor and process cannot